Excelent Services 4 Nursing
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![Page 1: Excelent Services 4 Nursing](https://reader035.fdokumen.com/reader035/viewer/2022081507/5695d4f61a28ab9b02a37892/html5/thumbnails/1.jpg)
Excellent
Service
In Nursing By: Ners Anwar
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Curriculum vita
Penulis buku
PEKERJAAN1. Selama 20 tahun mengabdi,telah
bekerja di Ruang Rawat Inap, Bedah Central, ICU, IGD, dan ruang VIP di RSUD dr Kanujoso Djatiwibowo Balikpapan
2. Dosen Poltekes Kemenkes Kaltim Tahun 2011 – sekarang
3. Ketua Komite Keperawatan di RSUD dr Kanujoso Djatiwibowo Balikpapan Tahun 2013 -2014
4. Kepala Seksi Keperawatan RawatInap di RSUD dr Kanujoso Djatiwibowo Balikpapan Tahun 2014- sekarang
Pendidikan• FIK UI 2011• Certified Wound • Stoma Nurse• Diklat PIM IV• Certified trainer
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BBM: 76594BCFFB : Ners Anwar
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Kesepakatan
• Tidak menerima telf di dalam ruangan
• No BBM, SMS, WA, Medsos
• HP di silent
• Mengikuti semua proses
• Tidak mengobrol dengan rekan di sebelah
• Bersedia mengikuti semua instruksi
• Pertanyaan disimpan dulu
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Kenapa kita ada disini ?
Informasi global
Persaingan RSSurvey
RS berinvestasi di
SDM
Tenaga perawat
40-60% di Rs
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In
Nursing
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Servis
Buruk
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Servis
Standar
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Servis
Excellence
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Melampauiharapan
costumer
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Komplain
Meningkat
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Tidak SE ?
Beban Kerja
Meningkat !
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Karir tidak berkembang
Karir tidak
berkembang
Kehilangan
Pekerjaaan
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Berkurangnya
penghasilan
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Sangsi
Hukum !
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What the benefit ?
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Beban
Kerja
Berkurang
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Karir
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Penghasilan
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Perlindungan hukum
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Art of
Service
For Nurses
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Holistic
Care
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MetodePraktis
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Service ?
Investasi
Kehidupan
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Firman Allah dalam Alquran “Barang siapa memberi pertolongan dengan
pertolongan yang baik, niscaya dia akan
memperoleh bagian (pahala) nya.”( An-
Nisa’:85)
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Kisahsi tukang ledeng
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Christopher L. Jr
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Expert
Dibayar mahal
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Widasari Sri Gitarja
• Perempuan Inspiratif Nova tahun 2012
• Founder WocareClinic Bogor
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Untuk meraih
kehidupan terbaik
berikanlah Servis
terbaik anda
saat ini!!
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1. Menerapkan budaya peduli
2. Lakukan komunikasi yang efektif
3. Bekerja professional
3 Hal Kunci
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Membangunbudaya“Peduli”
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Mahlukunik
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Peduli denganrekan kerja
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LatihanEmpathy
3 Senjata utama
1
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Bayangkan kita sedang
terbaring sakit
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Apa Yang diiginkan Pasien kita ?
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Bayangkan Kita beradadalam tim yang crowded
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Apa yang diinginkanrekan Kita?
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Buatlah list
Perasaan Kita saatitu?
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Latihan
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Radar Empathy
3 Senjata utama
2
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“Sayangilah orang yang
ada dimuka bumi, pasti
kamu akan disayangi oleh
siapapun yang ada dilangit
(HR Ath-Tabrani).
Sabda Nabi
“Jauhilah oleh kalian buruk sangka, karena buruk
sangka adalah sedusta-dusta ucapan (HR Al-
Bukhari (4/5).
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Latihan ruang terbalik
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Persepsi HalusPersepsi halus
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“Dan Tuhanmu berfirman: "Berdo'alah
kepada-Ku, niscaya akan Kuperkenankan
bagimu. " (Q.S. Al Mu'min:60).
Silent Healing
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Latihan
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Pemindah Ajaib
3 Senjata utama
3
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Perubahanmood
Perubahan
Mood
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Latihan 1
“Sesungguhnya beruntunglah orang
yang mensucikan jiwa itu, dan sesungguhnya merugilah orang yang mengotorinya” (QS.
Asy-Syams:9-10).
Rubah frekuensi
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Berdoa
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Dengarkan musik
favorit
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Wewangian
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Ice cream
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Nikmati
secangkir teh
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Peregangan otot
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Pergilah
melihat
taman
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“Buatlah Daftar”
PemindahAjaib
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Latihan
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Budaya Peduli
1. Latihan Empathhy Sabar
2. Radar Empathy SensitifSabar (++)
3. Pemindah Ajaib Bahagia
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Komunikasi
Efektif
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Komunikasi
Terapeutik
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4 Fase
Pra Interaksi
Interaksi
Kerja
Terminasai
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Komunikasi SBAR
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Why
SBAR
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Situation
Background
Assesment
Recommendation
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Latihan
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ICE Breaking
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Bekerja profesional
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kecakapan
Tehnik
Kematangan etik
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1MilikiVisi
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Visualkan
Tulis Apa keuntungannya
Siapa pemetik manfaat
Sebutkan manfaat
Deklarasikan
Pantaskan diri
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Best
Performance
2
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Raut wajah
Tutur pandang
Tutur kata
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Senam wajah Senam mata
Senam pipi
Senam mulut
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Latihan
Senyum
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Tutur kata
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A, I, U, E, O
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Cara berpakaiandanperawatantubuh
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Evaluasi PenampilanUraian Ok Not ok
Kebersihan tubuh
Kebersihan mulut dan gigi
Kebersihan tangan, jari dan kuku
Kebersihan dan kerapihan rambut
Kebersihan dan kerapihan penggunaan kap dan jilbab
Kebersihan wajah dan make up
Penggunaan kaca mata
Kebersihan dan kerapihan penggunan busana kerja
Penggunaan pakaian dalam singlet, Tee (pria)
Penggunaan pakaian dalam long john,,tank top, wife beater (wanita)
Kelengkapan asesori, jam tangan (pria)
Penggunaan asesoris (wanita)
Penggunaan celana panjang/rok (pria/wanita)
Kebersihan dan kerapihan sepatu (pria/wanita)
Penggunaan kaos kaki
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Update
Ilmu pengetahuan3
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Update
Ilmu pengetahuan3
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Ya Tuhanku
tambahkanlah
kepadaku ilmu
pengetahuan .” (QS
Ta-ha : 114)
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“hanya orang-orang gila yang
mengharapkan hasil yang berbeda, tapi menggunakan cara-
cara yang sama.”
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Baca Buku, Jurnal
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Seminar
Hadiri
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Tips
• Tinjauan awal Lihat siapa pengarangnya, penulisnya (ketahui portofolionya)
• Sesuai dengan apa yang kita butuhkan
• Buat tujuan membaca, mengikuti Seminar (kaitkan dengan visi)
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Conclusion
Memiliki budaya peduli dengan mempergunakan tiga senjata: Latihan
Empathy, radar empathy, dan pemindah ajaib.
Melakukan Komunikasi Efektif Dengan komunikasi terapeutik dan komunikasi
dengan tehnik SBARBekerja Profesional dengan : Memiliki visi,
menjaga penampilan tetap baik, update Ilmu pengetahuan
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Support grup
Komitmen
Bersama