Distribution Solution

© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.

Frans Thamura

Distribution SolutionDistribution Solution

2.0.22.0.2


MeruvianMeruvian

• Meruvian adalah Lembaga Pengembangan dan Pelayanan berbasis Java dan Enterprise OpenSource.

• Didirikan untuk mengurangi kesenjangan industri• Meruvian didirikan pada 28 Maret 2006• Pendiri Meruvian adalah Frans Thamura


• CEO of Intercitra Innovation Center (www.intercitra.com)• BlueOxygen (www.blueoxygen.net)

- Open Source Project on Java, since 2001.• Founder of JUG Indonesia • Meruvian Group – Founder• JENI Advisory Board• jTechnopreneur - Founder

Who is Frans Thamura?Who is Frans Thamura?


Our ProgramOur Program


Meruvian USPMeruvian USP


Meruvian Strategic FlowMeruvian Strategic FlowIndustri – Education LinkIndustri – Education Link


SkillSet Sallary Matrix SkillSet Sallary Matrix


Meruvian Center OverviewMeruvian Center Overview

• Meruvian Center adalah sebuah model sarana pendukung implementasi dari program (jTechnopreneur)

• Merupakan sarana terintegrasi untuk pengembangan SDM untuk menghasilkan pengusaha global dengan pengalaman praktek


Meruvian Services VisionMeruvian Services Vision


The FenomenaThe Fenomena


The Internet is a revolutionThe Internet is a revolution


Physical Scarce

Supply-drivenMass production

Value creation

Resources

Customer–drivenServiceenhanced customization

Digital knowledgeAbundance

Industrial age corp.

● Vertical● Fully integrated

● Extended● Tightly

coupled

Virtual Corporation

Internetworked enterprise

Industry environment

Business Web

A New Business Form for theA New Business Form for theNew EconomyNew Economy


The Old versus the New EconomyThe Old versus the New Economy

The Coreof the

Old Economy

Electronic Business

Agent

Physical

Digital

Product

PhysicalDigital

Physical

Digital

Process

The E-BusinessCore of the

New Economy


Source: Gartner Group

Bus

ines

s Va

lue

Low

High

HighTime to ImplementShort-Term Projects Operations Automation

Short-Term Strategies Long-Term Strategies

B2BB2C

Web Brochures

Web Storefront& E-Catalog

InteractiveMarketing

IntegratedWeb Store

Channel MasterExtranets

CollaborativeExtranetsCustomer

Self-Service

ProcurementAutomation

CommunityExtranets

UnassistedSelling

Supply ChainManagement

E-Business

Tech-EnabledRelationship Mgmt.

E-Business TransformationE-Business Transformation


IndonesiaIndonesia


The WorldThe World


Value chain

Company-centric

Command and control

Ownership-driven

Self-contained risk

Business network

Customer-centric

Connect and collaborate

Relationship-driven

Shared risk

Boundaries Are Being RedefinedBoundaries Are Being RedefinedValue Chains Are Evolving into Business NetworksValue Chains Are Evolving into Business Networks


Supply Chain ManagementSupply Chain Management


Buying

Selling

MakingMoving

Warehousing

SCM is a business network covering from buying, making, moving, warehousing to selling

What is SCM ?What is SCM ?


Traditional SCMTraditional SCM


Supply Chain CollaborationSupply Chain Collaboration

ManufacturerSupplier Customer

SupplierCollaboration

CustomerCollaboration

Sales Forecasts Order Forecasts Promotions/Price Inventory Levels Shipment Schedules

Material Requirements Production Schedules Purchase Plans Shipment Schedules

Seek maximum efficiency with the shortest cycle time to improve satisfaction ratings with customers

Supply Chain Optimization


Power to the Person - Factory PlannerPower to the Person - Factory Planner

Workplace

Marketplace at www.mySAP.com

Company/Organizati

onboundary

Kevin McCullough - Factory Planner

Supply Chain Cockpit

Production Planning /Detailed

Scheduling

KPIs

APO 3.0 Purchasing Workbench


SCM SCM Facilitate Specialization Facilitate Specialization

Intermediaries provide Exchange efficiencies Intermediaries provide Exchange efficiencies

Connectivity is King for product deliverywhen and where

IntermediariesIntermediaries

Customer Customer ProducerProducer

SCM Exchange ModelSCM Exchange Model


Supply Chain ManagementSupply Chain Management

• Smart Dashboard*– Supplier– Customer– Employee– Partner– Shareholder


Enterprise Resource PlanningEnterprise Resource Planning


Software solution that addresses the enterprise needs taking the process view of an organization to meet the organizational goals tightly integrating all functions of an enterprise.

Definition of ERPDefinition of ERP


• ERP systems are the software tools used to manage enterprise data.

• Facilitates Company-wide integrated Information Systems Covering all functional Areas.

• Performs core corporate activities and increases customer service augmenting Corporate Image.

• Organizes & optimizes the data input methodologies systematically.

What is ERP?What is ERP?


Databases

Applications

Interfaces

Tools

What is inside ERP?What is inside ERP?


Types of systems Time Reorder point 1960s Material requirement 1970s planning (MRP) Manufacturing resource 1980s planning (MRP-I I ) Enterprise resource 1990s and planning (ERP) onwards

Evolution of ERP systemsEvolution of ERP systems


Siebel CRMSiebel CRM


If You Were To Start a Company Today...If You Were To Start a Company Today...

Recruiting/HR

SkillsVillage / PwC

Financials

AA / FiServ

Procurement

ITEs

Oracle Plasticsnet.comMetalsiteIBM? SAP?

ERM

SiebelNet/Usie-Convergent, APAC

Distribution & Fulfillment

i-Logistix, Fingerhut, ADS

Big D, Inc

Manufacturing

AgileSolectron

Thin ERP


e-business StrategyBusiness Strategy

Supp

liers

Information Management

Custom

ers

Customer Relationship Management

Supply ChainManagement

Knowledge Management

E-business Framework

Integrated Product Development

ManagementProcesses & ERP

E-Business PlatformE-Business Platform

Supply chain management must be considered within the context of an overall e-business framework.


DashboardDashboard


Siti Dashboard – Oracle Web CenterSiti Dashboard – Oracle Web Center


Customer ManagementCustomer Management


Route to market

Customer behaviourMarket sectors

Customer segmentneeds

UK market

Why Market Change Dynamically?Why Market Change Dynamically?


Key Issue: What is CRM?Key Issue: What is CRM?


CRM DefinitionCRM Definition

• GartnerGroup defines CRM as a business strategy designed to optimise profitability, revenue, and customer satisfaction. To realise CRM, organisations must foster behaviours and implement processes and technologies that support co-ordinated customer interactions throughout all customer channels


Strategic GuidelineStrategic Guideline


Strategic Planning AssumptionStrategic Planning Assumption


Old Business ModelOld Business Model

VendorsChannelPartner

End UserCustomer

Product Solution

“The Company that is remote, uninterested & inaccessible”

Direct Vendors

End UserCustomerProduct


The VisionThe Vision

Sales Servic

e

Web

CustomerChannel ERM


The New Business ModelThe New Business Model

VendorChannelPartner

End UserCustomer

Product Solution


System of recordSystem of record

Account management

Small & medium

business

Technical

Support

Complaints

Order

processing

Campaign

management

Reporting

Consumer

• High degree of flexibility and support:


holistic vision of the customer’s touch pointsholistic vision of the customer’s touch points

Advanced Billing

Services Assurance Packages

Services Activation Solutions

Siebel ERMSolutions

CORE BILLINGFUNCTIONS

AssignmentAssignment & Activation& Activation

Support Support FunctionsFunctions

Product Catalogue

Complex Customer Management Customer Information Analysis

Customized Invoicing

• Customer Management• Product Ordering• Usage Processing• Pricing & Rating• Invoice Preparation• Payments• Financial Management• Customer Inquiries• Security

VPN

Advanced FeaturesAdvanced Features

Subscription and Usage Processing:

• Wire-line CDR• Wire-line meters• Fixed Wire-less• GSM• CATV

Local Loop

FibreGSM

CATV

Account TreatmentsInter-Connect Acct

Switch MediationFraud Management

Trouble ManagementWork Force Management


Value Chain for Customer FocusValue Chain for Customer Focus

DISTRIBUTION &DELIVERYSUPPORT

Branches

Sales people

Call Center

Internet

Home Banking

CUSTOMER

PRODUCTS & SERVICESDEFINITION and DESIGN

PRODUCT & SERVICESPROCESSING

ISS

PHONE, MAIL

MEASUREMENT

DIRECT MARKETING,CAMPAIGN MANAGEMENT,

MARKET RESEARCH,CUSTOMER ANALYSIS

and SERVICE

CRM

Distribution Solution

Technology

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