Created by Julie

MENYEDIAKAN LAYANAN RECEPTIONMENGURAIAKAN TATA CARA MENDAFTAR KAN TAMU

Peralatan Kantor Depan1. Room Rack / Rak Status kamar ( rak untuk

menyimpan slip kamar secara visual menunjukan status kamar

2. Key Rack / Rak Kunci Kamar Tamu (rak kunci berbentuk kotak yang disusun berdasarkan urutan nomor kamar ditempatkan di bawah counter

3. Pigeon Hole / rak surat tamu ( sebagian hotel besar menyatukan rak ini karena kondisi ruang

4. Reservation Rack ( rak untuk memepatkan katu reservasi )

5. Information Rack ( rak untuk menyelipkan slip tamu yang disusun berdasarkan abjad

6. Duplicate Key Rack (rak kunci cadangan yang ditempatkan di ruang FOM)

7. Safety Deposit Boxes (untuk menyimpan barang berharga tamu ditempatkan dekat dengan FOC )

Cont’d

8. Time & Date Stamping (untuk membuktikan tgl, waktu kartu pendaftaran, serta surat masuk ke hotel)9.Timer ( penunjuk waktu untuk

morning call melalui dering telp ke kamar tamu )10 Stop Wacth ( digunakan untuk (menghitung pemakaian telp )11 Counter ( meja pendaftaran )12 Telephone Switchboard ( system PABX)13 Alat lain ( alat komunikasi, ATK,)

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Forms of Reception Section

1. Blocking Card2. Registration Card3. Form A4. Guest Card5. Arrival & Departure Book6. Guest Slip / Whitney Slip / Room Rack Slip7. VIP List8. E D List9. Guest In The House10.Room Change Form11.Room Count Sheet12.Room Recapitulation Sheet

lucindejuliana@yahoo.com

Blocking Card                            ITHHBFOC03AIS-01

  # 211         8/7/2012     Smith Nick, Mr       Luc    ITHHBFOC03AIS-01

TEXT TEXT TEXT TEXT

Registration CardPURNAMA HOTELJl.Dr.Mansyur / Jl.SMTK MedanPhone : (061) 8212432

REGISTRATION CARDITHHBFOC03AIS-02

Block Letter Please

This hotel is privately Surname First nameowned and the Mr/Mrs/MsManagement reserves the right to refuse anyone, and will not responsible for accident Home Addressor injury to guest. Money, jewels and others valueable should be Profession Date of Birthdeposited in safe deposit boxes

Nationality Passport/ID NoManagement will not responsible for loses

Arrival Date Departure Date Flight

Payment SignatureCash Credit Visa Amex Room Nos of Tax

ClerckCard Lippo BCA No Person Service

DC BII Others

Form APURNAMA HOTEL

Jl. Dr.Mansyur / Jl SMTK Medan

Telp : (061) 8212432

FORM - A

No Seri : ITHHBFOC03AIS-03

Nama Lengkap Mr./Mrs./Ms

Full Name Tn./Ny./Nona

Alamat rumah

Home Address

Datang tgl Datang dari Berangkat tgl Pergi ke

Arrival date Coming from Departure date Going to

Nomor Passpor Date & Place Tgl lahir

Passpor Number of issue Date of birth

Pekerjaan Perusahan Maksud kedatangan

Profession Company Purpose of visit Pleasure Business Official

Kebangsaan Pelabuhan pendaratan di Indonesia

Nationality Port of entry in Indonesia

Tanda tangan Reception Tanda tangan tamu

Visa : Receptionist Signature Guest Signature

Visum : Transit Tourist Off Business Stay

CHECK OUT TIME 1.00 PM Reserved By Purpose of Visit Occupation

Remarks Dipesan oleh Maksud kunjungan Pekerjaan

Domestic TA Business Business Exc

Foreign TA Official Dipl / UNO

Comp Direct Vacation Gov. Official

Room No Pax Rate Airline Convention Airline Crew

Gov. Offices Others TA / Hotelier

Walk in Others

Settlement of payment by

Cash ……………………………………. R.C No :

……………………………………. Room No :

Comp.Acct ……………………………………. Signature :

Add Your Text

Guest CardPURNAMA HOTEL   ITHHBFOC03AIS-04    

Jl.Dr.Mansyur / Jl.SMTK Medan  

Phone : (061) 8212432     

GUEST CARD   Name Ms. Tianti Gloria :     Arrival Date :    

Room :    Departure Date :    

Rate :  Tax & Serv  

     Please advice us if your name is splled incorrectly    Check Out time 13.00 pm    No pets allowed    The hotel accepts no responsibility for the lose of money or valuables unless they are  deposited with the hotel for save custody at the Front Office Cashier's Desk       Have a nice vacation  NO TIPPING, PLEASE                 

Arrival & Departure BookPURNAMA HOTELJl.Dr Mansur/Jl.SMTK MedanTelp: (061)8212432

ARRIVAL DAN DEPARTURE BOOKITHHBFOC03AIS-06

Register Room Guest Name Nick Name Nos of Prs Rate Nationality Address Date RemarksNumber No Adult Children Arrival Departure

Guest Slip

# 124 Gloria,T Ms (1) Rp. 925700 20/03/06 21 FlowerSt. California 11/03/06 American

Esi

Room No Surname, Int.Title Nof P Rate C/O

  Add     C/I

  Naty      

  Remark      

        Clerk

VIP ListPURNAMA HOTEL

Jl.Dr.Mansyur / Jl.SMTK Medan

Phone : (061) 8212432

V I P ListITHHBFOC03AIS-08

NoRoom

Name Person Occupation ETA ETD RemarksNo

    Arriving Today          

               

               

               

               

               

               

    Arriving Tomorrow          

               

               

               

               

               

               

    In The House          

               

               

               

               

               

               

Prepare By;

E D ListPURNAMA HOTELJl.Dr Mansyur/Jl.SMTK MedanTelp: (061)8212432

ITHHBFOC03AIS-09

EXPECTED DEPATURE LIST

No Guest Name Checking In Nos of Nos of Checking out RemarksFlight Time Person Room Flight Time

VIP GROUP PERSONAL

Approved By: Made By;

Guest In The HousePURNAMA HOTELJl.Dr.Mansyur / Jl.SMTK MedanPhone : (061) 8212432

GUEST IN THE HOUSEITHHBFOC03AIS-07

No NameRoom Nos of Check Check

RemarksNo Person In Out

Room Change  PURNAMA HOTEL   ITHHBFOC03AIS-10    

  Jl.Dr.Mansyur / Jl.SMTK Medan  

  Phone : (061) 8212432  

   

  ROOM CHANGE FORM  

  Date :      

  Time :      

  Name :      

   

  From To  

  Room :   Room :    

  Rate :   Rate :    

  Person :   Person :    

   

  Remarks :          

             

   

  Signature  

   

  Reception FO Supervisor Bell Boy Room Boy/ Maid  

               

               

               

Room Count SheetPURNAMA HOTEL

Jl.Dr Mansur/Jl.SMTK MedanTelp: (061)8212432

ROOM COUNT SHEET

ITHHBFOC03AIS-11

Date :1 St

NatyNos of

Rate2 Nd

NatyNos of

Rate3 Rd

NatyNos of

RateFloor

RECAPITULATION

Floor Person Floor Person Floor Person Number OfAmount

Room Person

101 201 301 1 St

102 202 302 Floor

103 203 303 2 Nd

104 204 304 Floor

105 205 305 3 Rd

106 206 306 Floor

107 207 307 Day Rate

108 208 308 TOTAL 109 209 309 110 210 310

111 211 311 112 212 312 113 213 313 114 214 314

115 215 315 116 117

118 119 120

Made By:

Room Recapitulation SheetPURNAMA HOTELJl.Dr Mansyur/Jl.SMTK MedanTelp: (061)8212432

ROOM SALES RECAPITULATIONITHHBFOC03AIS-12

Date :

Number Of Room Income Number Of Guest SUMMARY ROOM GUEST

Floor Trans D.U Comp. Vacant Out of House Use Total Transient Trans D.U Comp Total Trans Yesterday

Order Ofc Emp Arrivals

I Rp. Departure

II Rp. Total To Day

III Rp. Complimentary

Total Rp. Vacant

Day Rates Rp. Out Of Order

Total Sales Rp. Total Available

Offices

Employees

Total COMLIMENTRY ROOMS TO DAY TO DATE

Room Pers Name Total rooms occupaied % %

ANALYSIS OF ROOM ARRIVAL

Complimentary % % To Day To Date Vacant % % Total Arrival

Out of Order % %With Reservation

Total Available Walk In

Double Occupancy % % Cancellation

EB EB No Show Total Sales Rp. Rp. Rate per rooms trans Rp. Rp. Rate per room permanent Rp. Rp. CC : Resident Manager Operation Manger

Accounting MangerHousekeeperF&B ManagerFO ManagerFile