Proposal

General Affairs Management

Jakarta 9 Oktober 2015, Fave Hotel Melawai Pkl. 08.30 - 18.00 Wib

Latar Belakang

General Affairs (GA) atau yang lebih dikenal dengan nama Bagian Umum

Perusahaan merupakan pelaksana operasional dari sebagian pekerjaan utama

departemen HRD. Tanpa tim GA yang kompeten, perusahaan sulit menghasilkan

kinerja yang optimal.

GA memiliki banyak varian tugas yang masing-masing memerlukan pengetahuan

dan keterampilan tersendiri seperti, electricity, perizinan, keamanan, building

maintenance, kendaraan,insurance, dampak limbah dll. Oleh karena itu dibutuhkan pelatihan untuk memenuhi syarat kompetensi bekerja di departemen GA.

Tujuan

Setelah pelatihan ini peserta diharapkan:

1.Memahami tugas dan tanggung jawab General Affair (GA) dalam perusahaan

2.Mampu memberikan layanan prima kepada semua pelanggan ( Internal & External )

3.Memahami dan menguasai semua bisnis proses GA

4.Mampu menganalisa kinerja GA serta menetapkan area yang masih memerlukan

peningkatan dalam perusahaan

5.Mampu menetapkan kompetensi minimal yang harus dimiliki oleh profesional

General Affairs

Materi Pembahasan * Tugas dan Tanggung Jawab General Affairs (GA) dalam perusahaan

* Kompetensi teknis dan soft kompetensi yang harus dimiliki seorang profesional GA

* Uraian Pekerjaan ( Job Description) General Affairs

* Bisnis Proses GA

* Area Tanggung Jawab GA

• Building Management, Asset Management

• Keamanan / Security dan ketertiban, kebersihan

• Kendaraan perusahaan dan fasilitas pool

• Perijinan, dan kehumasan, operasional, dll

• Perijinan Tenaga Kerja Asing

• Cleaning Service dan penanganan limbah

• Resepsionis dan operator telepon, serta keluar masuk Tamu

• Kantin, Laundry & Mess Perusahaan

• Alat Tulis Kantor (ATK)

• Penanganan Listrik, Air dll.

• Pelaksanaan event khusus

• Pengelolaan Cleaning Service & Office Boy / Office Girl

• Outsourcing Management / Labour Suply

• Penanganan tamu Penting (Tamu VVIP, VIP, Instansi Pemerintah, Auditor Perusahaan,)

* Service Excellence

* Komunikasi internal & Eksternal * Problem Solving dalam area GA

Metodologi

Methodology

Highly

Interactive

Discussion

Experiential

Learning

Role Play

+

Feedback

Session

Self-Reflection

Fasilitator

Dra. Asmara Sudomo, M.Si

Ibu Asmara (Maya) adalah pengajar materi training General Affairs, Professional

Secretary dan Modern Office Administration and Filing System. Beliau adalah praktisi

GA dan Executive Secretary dengan pengalaman lebih dari dua puluh tahun di berbagai

perusahaan asing dan lokal, diantaranya : PT Indokomas Buana Perkasa – Cegelec,

Société Auxiliaire d’Entreprises (SAE), dan UTA French Airlines

Saat ini selain sebagai profesional trainer dan konsultan pengembangan SDM di berbagai

lembaga pelatihan , beliau juga sebagai pengajar di sebuah akademi sekretaris di Jakarta

Investasi

Early Bird pembayaran sebelum 20 September 2015: Rp 1.400.000 /peserta

Normal Rp 1.700.000 / peserta.

Biaya termasuk Materi, 2x coffee break, 1 x makan siang dan sertifikat

Transfer ke :

BCA 7600396913 Cabang Jatinegara a/n CV Prima Sinergi

BCA 6300801704 Cabang Kelapa Gading a/n Tohap P Simanjuntak

Information

Service Leadership Consulting

Gedung Multika 4th Floor

Jl. Mampang Prapatan Raya 71-73

Jakarta 12790

Phone : 021-7975158

Mobile : 08129766822 , 08128028352

Pin BB 2262D278

WA 081321440395

E-mail : serviceleadership.info@gmail.com

www.serviceleadership.web.id

Service Leadership

Service Leadership is a Service Quality and Human Resource Consulting firm dedicated

to creating sustainable high-performance organizations. We provide consulting and

training to:

Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values.

Develop leaders at all levels who can manage the business and inspire your employees.

Align employee self-interest, energy and talents with your organization’s strategy.

Program Training Service Leadership (Inhouse dan Publik)

Leadership :

Excellent Supervisory Skills

Advanced Leadership Skills

Coaching and Mentoring

Assertive Communication Skills

Problem Solving and Decision Making

Time Management

DISC Profile

MBTI

Team Building

Handling Diificult People and Situation

Service Excellence:

Excellent Service Interaction

Complaint is A Gift

Service Crucial for Manager

Strategic Customer Experience

Customer Satisfaction Measurement

Program Training Service Leadership (Inhouse dan Publik)

HRD

Train The Trainer

Training Need Analysis (TNA)

High Impact Presentation Skills

Strategic Compensation and Benefit

Mastering Competency Design Model and Assessment

360 Degree Feedback

Employee Engagement

KPI and Performance Management System

Job Analysis and Job Evaluation

Industrial Relation

Talent Management

Behavioral Event Interview

Expanded DISC

Myers Briggs Type of Indicators ( MBTI)

Outsourcing Management

UU Ketenagakerjaan

Consulting Services

Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.

Type of common consultation request such as : 1.Set up Service Standardization 2.Define Service Measurement 3.Implementation Service Monitoring 4.Set Up Service Assessment /Service Audit 5.Conduct Mystery Shoppers

Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.

Operation Excellence Consultation would be : 1.Define Capacity Planning 2.Design Operation Management Blue Print 3.Set Up Process Standardization 4.Conduct and implement Process Improvement 5.Set Up Call Center/Customer Care/Service Desk

Consulting Services

Human Resources

People are the most valuable assets an organization could have. Through employees, an

organization can create a sustainable competitive advantage.

Whether you are a new venture or an existing organization we at Service Leadership can help

you organize, manage and develop your human resources more effectively.

We provide the following HR consultation services:

1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks

2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis

3. Job Analysis and Job Design

4. Pay Structure/Compensation Plan

5. Recruiting and Selecting Procedures

6. Performance Measurement and Appraisal Programs.

Partial list of our client

Partial list of our client

Public Training Schedule September

Pemahaman dan Pelaksanaan UU Ketenagakerjaan 21,22, 23 September 2015

Oktober

PDCA and Process Improvement Skills for Manager 1-2 Oktober 2015

General Affairs Management 9 Oktober 2015

HR Officer Development Program 7-8 Oktober 2015

Certification in Learning and Development 7-8 Oktober 2015

Training of Trainer - Batch 34 7-8 Oktober 2015

Practical Leadership 12-13 Oktober 2015

Certification in Recruitment & Assessment 20, 21, 22 Oktober 2015

Certification in Performance Management and Performance Appraisal 8,9,10 Oktober 2015

Formulir Registrasi General Affairs Management

9 Oktober 2015, Fave Hotel Melawai Jakarta, 08.30-18.00 wib

1. Nama : Posisi : HP:

2. Nama : Posisi : HP:

3. Nama : Posisi : HP:

Perusahaan:

Alamat :

Telp :

Contact Person : E-mail: HP :

Fax to : 0217975159

HP : 08128028352 ( Rina) / 021-7975158 ( Elly)

Atau E-mail ke serviceleadership.info@gmail.com