Coaching counseling skills

19
Applicable NLP~High Impact Coaching & Counseling Skills Jakarta, 26 & 27 September 2013

description

Coaching dan counseling merupakan keterampilan yang mutlak harus dimiliki para supervisor, manager, dan pimpinan organisasi/perusahaan. Jika ingin team berkinerja tinggi, tidak cukup mereka hanya diberitahu, juga tidak cukup hanya dimotivasi, tetapi harus di coach.

Transcript of Coaching counseling skills

Page 1: Coaching counseling skills

Applicable NLP~High Impact Coaching & Counseling Skills

Jakarta, 26 & 27 September 2013

Page 2: Coaching counseling skills

COACHINGMembangun Dream

Team

Page 3: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

COACHING adalah proses COACHING adalah proses

interaktif yang interaktif yang digunakan para manager digunakan para manager

dan supervisor untuk dan supervisor untuk mengatasi masalah mengatasi masalah

kinerja kerja dan kinerja kerja dan meningkatkan meningkatkan

ketrampilan/kecakapanketrampilan/kecakapanstaf/karyawan. staf/karyawan.

Page 4: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

Dalam workshop 2 hari Dalam workshop 2 hari

ini peserta akan ini peserta akan mendapatkan materi mendapatkan materi pelatihan yang dapat pelatihan yang dapat mentransformasi dan mentransformasi dan

meningkatkan meningkatkan keterampilan coaching keterampilan coaching

dengan gabungan dengan gabungan program coaching program coaching Harvard School of Harvard School of Management dan Management dan NeuroLinguistic NeuroLinguistic

Programming (NLP) Programming (NLP)

Page 5: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

Unsur-unsur Kesuksesan Unsur-unsur Kesuksesan Coaching:Coaching:

Bantuan Teknikal

Tantangan Pribadi

Support Pribadi

Ikatan Emosional

Page 6: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

COACHING bermanfaat COACHING bermanfaat untuk: untuk:

1.Meningkatkan produktivitas staf / karyawan

2.Meningkatkan ketrampilan 3.Mengatasi masalah-masalah

performa/kinerja4.Mempersiapkan karyawan untuk

promosi5.Mengurangi tingkat retensi

(mempertahankan SDM berkualitas tinggi)

6.Menciptakan suasana kerja yang sehat

Page 7: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

Empat Langkah Empat Langkah Coaching: Coaching:

Page 8: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

LANGKAH PERSIAPAN: LANGKAH PERSIAPAN: 1.Observasi

2.Menyusun dan Menguji

Hipotesa

3.Active Listening

4.Tentukan Probabilitas

Peningkatan

5.Meminta Staf/Karyawan

Bersangkutan untuk

Mempersiapkan Diri

Page 9: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

LANGKAH DISKUSI: LANGKAH DISKUSI: 1.Diskusikan Hasil

Observasi Anda.

2.Menjadi Pendengar yang Baik.

3.Mendengarkan Letupan Kecil Emosi di Balik Setiap Kata.

4.Diskusikan Akar Permasalahan.

Page 10: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

LANGKAH DISKUSI: LANGKAH DISKUSI: 1. Sepakati Gol yang

Ingin Dicapai.

2. Buat Action Plan.

3. Mulai Sesi Coaching.

4. Memberikan dan Menerima Umpan Balik.

5. Tetapkan Pendekatan-pendekatan yang Sesuai.

Page 11: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

LANGKAH Follow Up: LANGKAH Follow Up:

Konsisten Menindaklanjuti!

!!

Page 12: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

DEVELOPMENT SALES DEVELOPMENT SALES COACH MODELCOACH MODEL

Connect & Clarify

Compare Perceptions

Consider Obstacles

RapportNeutral Purpose

Salesperson’s PerceptionsYour Perceptions and Check.

Salesperson’s Identifies the Obstacle. Your Perceptions and Check.

Page 13: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

DEVELOPMENTA SALES DEVELOPMENTA SALES COACH MODELCOACH MODEL

Construct to Remove Obstacle

Commit to Action

Salesperson Removes the ObstacleYour Value Add and CheckDecide on Action PlanPractice

Action Step and Time FrameSummarySupport and Encouragement

Page 14: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

CONSEQUENCE CONSEQUENCE COACHING MODELCOACHING MODEL

Connect and Clarify

Summarize

Brief rapport Acknowledge any progress or effort

Recap agreed-upon objectives and/or action steps from previous coaching session(s)

Ask salesperson for progress against objectives

Summarize history of nonimprovement and developmental coaching efforts.

Page 15: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

CONSEQUENCE CONSEQUENCE COACHING MODELCOACHING MODEL

Check Ask questions to uncover any

underlying issues or major changes in circumstances—if there were no real/new obstacle, do not accept execuses.

Page 16: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

CONSEQUENCE CONSEQUENCE COACHING MODELCOACHING MODEL

Describe Consequence

s

Clearly communicate the quantifiable standards, your expectations and time frame within they must be met.

Define the consequences if the standards are not met and specify a time frame.

Check for questions and then ask for agreement.

State that you will put this in writing. Ask the salesperson to summarize.

Page 17: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

CONSEQUENCE CONSEQUENCE COACHING MODELCOACHING MODEL

Commit to Action

Ask for commitment Set follow-up date Express hope for success Involve Human Resources as

necessary.

Page 18: Coaching counseling skills

Copy rights at Erni Julia Kok, 2010

Bergabunglah Bergabunglah bersama kami untuk bersama kami untuk

menjadi menjadi Certified NLP Business Certified NLP Business

Coach.Coach.Hubungi: Hubungi:

[email protected]@ernijulia.comSMS 0811 340 686SMS 0811 340 686Pin BB 20EED480Pin BB 20EED480

Page 19: Coaching counseling skills

SMS 0811340686 Pin BB SMS 0811340686 Pin BB 20EED48020EED480