Cireson Q4 Release
Transcript of Cireson Q4 Release
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CIRESON Q4 ROADMAP
Chris Ross James Kleinschnitz
Peter ZergerAllen Anderson Seth Coussens
Brian Lombardo
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TODAY’S AGENDA Service Management– Cireson Portal v4.2– Visual glimpse into our new Dashboard designer– New Satisfaction Survey app– New Advanced Request app with dynamic request offerings– New Cireson Platform UI / UX experience
Service Automation– Project Server Connector
Asset Management– New Asset Excel app features
Identity Management Innovate 15 recap with highlights Cireson Roadmap overview
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SERVICE MANAGEMENTQ4 Road Map*
*Note: (As Always) All Road Map Items are Subject to Change!
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CIRESON PORTAL V4.2What is currently in development and planned for the Cireson Portal v4.2 release.
New Product Overview
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CIRESON PORTAL V4.2 Advanced Request Offerings Greater Control over who sees “Create Request on Behalf of” on Request Offerings New Service Catalog Layout – Designed based on a single page application model– Consistent Service Category & Service Offering Navigation– UI/UX Changes based on customer feedback
More New KB Features and Polish– Syntax highlighting– User initial avatars on comments– Improved search algorithm– More KB Manger controls– UI/UX Changes based on customer feedback
Stretch Goal: Improved Global Search
Features
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CIRESON DASHBOARD DESIGNERSimple UI for Building Dashboards via a Drag & Drop User Experience.
New Product Overview
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DEMONSTRATION: EARLY GLIMPSE INTO CIRESON DASHBOARD DESIGNER
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CIRESON ADVANCED REQUEST APP
New Product Overview
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DEMONSTRATION: EARLY GLIMPSE INTO ADVANCED REQUEST APP
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CIRESON SURVEY APP
New Product Overview
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SURVEY APP (BETA) Features– HTML5/JavaScript– Service Manager Back-end– Survey Assignment Based on 7 Criteria– Variable Length Surveys– 6 Different Question Types– Relationship to Resolved Incidents– End User Facing My Survey Results View– Compatible with Service Manager Notifications– Direct URL Accessible Pages
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SURVEY TEMPLATES
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SURVEY TEMPLATE EDITOR
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SURVEY RESULTS VIEW
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MY SURVEY RESULTS
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SURVEY RESULT EDITOR
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SURVEY RESULT EDITOR (CONT.)
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DEMONSTRATION: EARLY GLIMPSE INTO CIRESON SURVEY APP
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DEMONSTRATION: NEW CIRESON PLATFORM UI / UX EXPERIENCE
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SERVICE AUTOMATIONQ4 Road Map*
*Note: (As Always) Subject to Change!
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CIRESON PROJECT SERVER CONNECTOR
New Product Overview
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DEMONSTRATION: CIRESON PROJECT SERVER CONNECTOR
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ASSET MANAGEMENT
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ASSET MANAGEMENTLifecycle management of hardware and software
Tracking by serial number or asset tag,
Bulk association of assets to support or warranty contracts
HARDWARE
Licenses, Contracts, Purchase Orders and Invoices
BUSINESS & FINANCIAL
Software Catalog Normalization, Common Licensing Metrics, Named Licensing and Authorization
SOFTWARE
SCSM supports basic configuration management OOB Cireson extends SCSM to support enterprise ITAM / SAM
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For assets not discoverable through automated methods, distributed supports teams can be mobilized quickly and easily to capture asset data.
No specialized scanner hardware required!
Available now in an app store near you!
MOBILE BARCODE SCANNERScan Assets from any iOS or Android Phone
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ASSETEXCELPowerful Asset Management in a Familiar Tool
CONVENIENCE Intuitive interface for all Asset
Management rolesNo need for a local SCSM
Console install Easily automated deployment
with System Center
VISIBILITY Extended SW and HW asset search to include Purchase
Order, Org and LocationAll out-of-box relationships
available for all asset classes Custom relationships and properties now available
PERFORMANCE Process related object data
in results (or not)Max result count now
configurable (500 default)Use custom type projections for optimal performance at
scale
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DEMONSTRATION: CIRESON ASSET EXCEL ENHANCEMENTS
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CIRESON INNOVATE 15
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CIRESON ROADMAP RECAPGet your popcorn, this is going to be a great show!
Oct Nov Dec Jan Feb Mar Apr May Jun Jul
Q4 Q1 Q2
PORTAL 4.2
PROJECT SERVER CONNECTOR DASHBOARD
DESIGNER
ASSET EXCEL
PORTAL 4.1
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EXIT SURVEY
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QUESTION & ANSWERPlease let us know if you have any questions regarding this presentation