ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA...

8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (

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afdegd pg}g iug f`g}g p}imgai #mgeigd gkgafbik* kfbgcgiuggd

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32/79

6$ Idq}v`qihdgj Fllf`qi|fdf > bfdijgi pfdegjgbgd gkgafbik iug*kv}ikvjvb* agd kfgdeevpgd jfbmgeg _fdaiaikgd Qideei agjgb bfd`gpgi

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aiqiqik mf}gqkgd pgag pfdijgigd qf}cgagp bvqv jgygdgd agd pf}cgqigd

f`g}g p}imgai kfpgag pg}g iug$


33/79

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kv}ikvjf}$


34/79

Egbmg} =$7 Pq}vkqv} Kvgjiqg _fjgygdgd PPI

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35/79

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36/79

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qf}fmvq gagjgc >

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fngvc bgdg cgj qf}fmvq aikfqgcvidyg$


37/79

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aivvj afdegd pf}qgyggd qf}mvkg$


38/79

1$ Kvfihdf} fbi qf}mvkg_f}qgdyggd ygde ngugmgddyg qfjgc qf}vvd }gpi* qfqgpi bgic gag

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39/79

kgqg"kgqg gdqg}g jgid > Pgdegq _fdqide #P_)* _fdqide #_)* @vkvp _fdqide

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bigjgdyg >

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bigjdyg>

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40/79

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Y 2 Pkh} qhqgj


41/79

=$ Bfdeciqvde cg}eg q ciqvde

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42/79

kh}fjgi phiqil agd iedilikgd* bgkg idq}vbfdq qf}fmvq vagc

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afdegd ugkqv$

=$ Fwvi|gjfd_fdevnigd }fjigmijiqg gjgq vkv} afdegd `g}g idi `vkvp aijgkvkgd fkgji*

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kh}fjgi iqv kffbvgdyg phiqil agd iedilikgd* bgkg agpgq aikgqgkgd

mgcug gjgq vkv} qf}fmvq }fjigmfj$


43/79

1$ Idqf}dgj @hdiqfd`y_fdevnigd }fjigmijiqg gjgq vkv} Idqf}dgj @hdiqfd`y* aijgkvkgd afdegd

`g}g bfd`hmg gjgq vkv} `vkvp cgdyg fkgji gng* kfbvaigd agqg ygde

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44/79

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mfg}dyg gbpfj agjgb vgqv pfdfjiqigd* ygiqv >

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a 2 Qidekgq kfpf}`gyggd


45/79

MGM III

BFQHAHJHEI _FDFJIQIGD

Bfqhahjhei pfdfjiqigd bf}vpgkgd qgcgpgd"qgcgpgd ygde aijgkvkgd agjgb

pfdfjiqigd fmfjvb bfjgkvkgd pfbf`gcgd bggjgc ygde fagde aimgcg* fcideeg

pfdfjiqigd agpgq aijgkvkgd qf}g}gc agd bfbvagckgd vdqvk bfbf`gckgd vgqv

bggjgc ygde gag$ Pfqigp qgcgpgd ygde aijgjvi gkgd gjide mf}kgiqgd* hjfc kg}fdg

iqv pf}jv gagdyg vgqv kf}gdekg pfbf`gcgd bggjgc agjgb bfdyfjfgikgd

bggjgc idi$

_fdfjiqigd idi aijgkvkgd afdegd pfdegbgqgd f`g}g jgdevde vdqvk

bfbpf}hjfc egbmg}gd ygde nfjg qf}cgagp pf}bggjgcgd ygde f}ide qf}ngai$

Pfqfjgc iqv pfdfjiqi bfjgkvkgd ugugd`g}g afdegd h}gde"h}gde ygde mf}khbpfqfd

evdg bfdagpgqkgd idlh}bgi ygde jfmic qf}pf}id`i fvgi afdegd qvnvgd

pfdfjiqigd$

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p}hfav} gqgv qgcgpgd"qgcgpgd f`g}g iqfbgqik fcideeg pfdfjiqigd idi bgbpv

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G$ Pqvai _fdagcvjvgdPqvai pfdagcvjvgd bf}vpgkgd jgdekgc gugj ygde aijgkvkgd agjgb

pfdfjiqigd vdqvk bfdefqgcvi egbmg}gd f`g}g vbvb bfdefdgi pf}bggjgcgd

ygde aicgagpi $


46/79

Agjgb pfdfjiqigd idi aijgkvkgd avg `g}g qvai pfdagcvjvgd gdqg}g jgid >

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63/79

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pf}ciqvdegd gq}imvq agpgq aijicgq pgag qgmjf 1$77$

=?& 0


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Qgmfj 1$7? _f}ciqvdegd Qidekgq Kfpvggd # _f}fpi ) Kvfihdf} _fdfjiqigd

Dh$ Gq}imvq(_f}qgdyggd P_ _ @_ Q_ PQ_Nvbjgc

Kvfihdf}

Qhqgj Dijgi

Qidekgq

Kfpvggd

DiBgk

Qide

Kfpv

G G@GAFBI@ GA\IPIDE

7 Gagdyg ahfd bgqg kvjigc p}gkqikvb 69 19 ? ? ? 7?3 197 61

M JGMH]GQH]IVB @JIBGQF

= Cvmvdegd mgik gdqg}g bgcgiug agd ahfd 17


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Qgmfj 1$77 _f}ciqvdegd Qidekgq Kfpvggd # _f}fpi ) Kvfihdf} _fdfjiqigd

Vdqvk Pfqigp Gq}imvq

Dh Gq}imvqMhmhq Qidekgq

Kfpvggd

_f}fdqgi #&)

Qidekgq

Kfpvggd

Qidekgq

Kfpvggd

7 G`gafbi` Gai|iide 1*61 9?*9=1 Pgdegq _vg

= Jgmh}gqh}ivb @jibgqf 1*0= 3


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MGM \

GDGJIPIP AGQG

G$ Gdgjii Aglqg} Aiq}imvi L}fkvfdi ]fphdafdMf}ikvq gagjgc gdgjii qf}cgagp aglqg} aiq}imvi l}fkvfdi }fphdafd

Agqg ]fphdafd Bgcgiug _ff}qg _}gkqikvb Bvjqibfaig I\

7$ Mf}agg}kgd Nfdi Kfjgbid

Ag}i pfdyfmg}gd kvfihdf} pfdfjiqigd qf}agpgq 13 }fphdafd jgki"

jgki afdegd pf}fdqgi 11*1 & agd


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=$ Mf}agg}kgd Gdekgqgd

Ag}i pfdyfmg}gd kvfihdf} pfdfjiqigd qf}agpgq 16 }fphdafd

gdekgqgd =??9 afdegd pf}fdqgi 17*5 &* 0< }fphdafd gdekgqgd =??3

afdegd pf}fdqgi 00*0 &* agd =5 }fphdafd gdekgqgd =??5 afdegd

pf}fdqgf =6 &$

E

g

b

m

g

}

Egbmg} 6$= E}glik ]fphdafd Mf}agg}kgd Gdekgqgd

0$ Mf}agg}kgd Ggj Pfkhjgc

Ag}i pfdyfmg}gd kvfihdf} pfdfjiqigd qf}agpgq 7?< }fphdafd

mf}ggj ag}i PBG afdegd pf}fdqgi 93*76 & agd = }fphdafd mf}ggj ag}

PBK afdegd pf}fdqgf 7*36 &$


73/79

Egbmg} 6$0 E}glik ]fphdafd Mf}agg}kgd Ggj Pfkhjgc

M$ Gdgjii Cgij Kvfihdf} _fdfjiqigd

Cgij kvfihdf} ygde aivni ygiqv kvfihdf} afdegd }fphdafd

bgcgiug pff}qg p}gkqikvb Bvjqibfaig I\ _}he}gb Pqvai Ijbv Khbvdikgi

Lgkvjqg Ijbv Phigj agd Ijbv _hjiqik Vdi|f}iqg _fbmgdevdgd Dgihdgj

\fqf}gd Ngkg}qg pgag Qgcvd Gkgafbik =?7?(=?77$ Gdgjii aijgkvkgd pgag

lgkqh}"lgkqh} ygde bfbpfdeg}vci kfpvggd bgcgiug qf}cgagp kvgjiqg

pfjgygdgd ai Jgmh}gqh}ivb Bvjqibfaig Lgkvjqg Ijbv Phigj agd Ijbv _hjiqik

Vdi|f}iqg _fbmgdevdgd Dgihdgj \fqf}gd Ngkg}qg ygde aiagg}kgd pgag

}gqg"}gqg kh} gq}imvq$

Aibfdi afdegd qidekgq kfpvggd qf}qideei ag}i qgmfj 1$77 gagjgc

G`gafbi` Ga|ipide afdegd }gqg"}gqg qidekgq kfpvggd 1*61$ Pfagdekgd qidekgq

kfpvggd qf}fdagc gagjgc Idpq}v`qihdgj Fllf`qi|fdfpp ygiqv afdegd }gqg"}gqg

qidekgq kfpvggd 1*=1$ Ngai agpgq aikgqgkgd mgcug bgcgiug gdegq pvg


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afdegd gagdyg ahfd bgqg kvjigc p}gkqikvb agd bgic kv}gde pvg qf}cgagp

kvgjiqg ahfd pfdegng} p}gkqikvb agd bfaig gvai|ivgj agd pfdf}gpgdyg$


75/79


76/79

MGM \I

_FDVQV_

G$ Kfibpvjgd_fdfjiqigd idi aijgkvkgd vdqvk bfdefqgcvi kvgjiqg pfjgygdgd ygde

bfbpfdeg}vci kfpvggd bgcgiug ai Jgmh}gqh}ivb Bvjqibfaig Lgkvjqg

Ijbv Phigj agd Ijbv _hjiqik V_D \fqf}gd Ngkg}qg f}qg bfdegdgjii

qidekgq kfpvggd bgcgiug qf}cgagp kvgjiqg pfjgygdgd qf}fmvq$ Ag}i

pfdfjiqigd ygde aijgkvkgd agpgq aiibpvjkgd mgcug dijgi }gqg"}gqg qidekgq

kfpvggd bgcgiug pff}qg p}gkqikvb Bvjqibfaig I\ pgag fqigp aibfdi

bfbijiki dijgi }gqg"}gqg ai gqg 1$ Vdqvk aibfdi afdegd qidekgq kfpvggd

qf}qideei ygiqvG`gafbi` Ga|ipide afdegd }gqg"}gqg 1*61 agd aibfdi qidekgq

kfpvggd qf}fdagc afdegd }gqg"}gqg dijgi 1*=1 ygiqv Idpq}v`qihdgj

Fllf`qi|fdfpp$ Ngai agpgq aiibpvjkgd mgcug f`g}g vbvb bgcgiug

bfdegdeegp pfjgygdgd ai Jgmh}gqh}ivb Bvjqibfaig vagc `vkvp mgik cgdyg

pf}jv aiqidekgqkgd kvgjiqg ahfd pfdegng} p}gkqikvb* kvgjiqg qfdgeg giqfd

p}gkqikvb agd bfdeevdgkgd bfaig gvaih|ivgj agd `g}g pfdf}gpgddyg$


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M$ Pg}gdMf}agg}kgd pfdfjiqigd ygde qfjgc aijgkvkgd >

7$ Lgkvjqg fmgikdyg bfbmf}ikgd pfjgqicgd pfjgqicgd vdqvk bfdidekgqkgdkvgjiqg ahfd pfdegng} p}gkqikvb agd giqfd ahfd

p}gkqikvb$vdygLgkvjqg

=$ Bfdgbmgckgd gjgq gvaih|ivgj agd `g}g pfdf}gpgddyg$


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AGLQG] _VPQGKG

G`cbga* Gjligd$ _fdevkv}gd Kvgjiqg _fjgygdgd _fdaiaikgd Qideei Afdegd

Bfqhaf Pqvafdq Pgqilg`qihd Id|fdqh}y #PPI)$ Pfkhjgc Qideei Qfkdik

Bvi> _gjfbmgde$ =??3$

Cggd* Iwmgj$ _hkhk"phkhk Bgqf}i Pqgqiqik =$ _fdf}miq > Mvbi Gkgg}g$ Ngkg}qg$

7996$

Bvciaid* Pgbmg Gji$ Gdgjii Khjf}gi* ]fe}fi* agd Ngjv} Agjgb _fdfjiqigd$

_fdf}miq > _vqgkg Pfqig$ Mgdavde$ =??5$

_h}qlhjih LIPI_ V_D \fqf}gd Ngkg}qg$ =?7?$

Pveiyhdh$Bfqhaf _fdfjiqigd Midi$ _fdf}miq > Gjlgmfqg$ Mgdavde$ =??1$

]g`cbgq* Cf}dgdag$ Gdgjii Kfpvggd _fjgdeegd Qf}cgagp Kvgjiqg Ngg

_fjgygdgd _gag _Q$ Gqf} _fdivjg$ V_D \fqf}gd Ngkg}qg$ =??5$

Qiqifd _* Cf}bgugd$$ Gdgjii Lgkqh}"lgkqh} Gkgafbik Ygde Bfbpfdeg}vci

Kfpvggd Bgcgiug _gag Lgkvjqg Qfkdik V_D \fqf}gd Ngkg}qg*

Qfkdik Idavq}i V_D \fqf}gd Ngkg}qg$ Ngkg}qg$ =??5$

Jgkbi Bgjgdqikg* _fdevkv}gd Kvgjiqg _fjgygdgd Afdegd Bfqhaf Pqvafdq

Pgqilg`qihd Id|fdqh}y #PPI) ai V_D \fqf}gd Ngkg}qg* Qfkdik Idavq}i

V_D \fqf}gd Ngkg}qg$ Ngkg}qg$ =??9$

Qnipqhdh* Lgday$ Pf}|i`f* Wvgjiqy gda Pgqilg`qihd$ _fdf}miq > Gdai Hllfq$

Yheygkg}qg$ =??1$

I}$ Pyhligd Pi}feg}* BB$ Pqgqikg Afk}ipqil vdqvk _fdfjiqigd Midi$ _fdf}miq >

]gngugji _f} Gjlgmfqg$ Ngkg}qg =?7?$


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ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA...

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Transcript of ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA...